1. Overview & Scope
Welcome to WG Leads CRM, a software service provided and operated by Zuvoo App ("Zuvoo App", "we", "us", or "our"). We provide a customer relationship management (CRM) platform designed to help businesses organize customer inquiries, manage client pipelines, schedule follow-ups, and synchronize lead generation campaigns.
This Privacy Policy explains our practices regarding the collection, processing, storage, and protection of personal data and information received from authorized CRM users, prospective leads, website visitors, and connected third-party platforms such as Meta / Facebook.
2. Information We Collect
We collect and process the following categories of information to provide our CRM services:
A. Lead & Customer Information
- Contact Information: Full name, email address, telephone/mobile number, city, and state/country.
- Inquiry Content: Project requirements, inquiries, custom form answers, notes, and preferences submitted through lead forms or entered directly into the CRM.
- Activity & Pipeline History: Lead status stages, assigned agents, call logs, follow-up reminders, and interaction history.
B. CRM Account & User Credentials
- Account information including username, user role, business email, encrypted password hashes, and company profile.
C. Technical & Diagnostic Data
- Device and browser details, IP address, access timestamps, and error logs collected automatically for authentication security and audit records.
3. Meta & Facebook Platform Integration
WG Leads CRM offers an optional direct integration with the Meta Platform (Facebook Lead Ads & Webhooks). When an authorized user links a Facebook Page or Ad account, the CRM retrieves and synchronizes lead generation campaign data.
Information retrieved through the Facebook API may include:
- Facebook user/account details for authentication
- Facebook Page connection IDs and access permissions
- Facebook Lead IDs, Lead Form IDs, and Ad IDs
- Lead names, email addresses, and phone numbers submitted on Facebook Lead Forms
- Lead form questions and responses
Compliance with Meta Platform Terms & Data Policies
- Limited Purpose: Meta platform data is used strictly to sync and display lead campaign responses within the authorized user's CRM dashboard.
- No Sale or Brokering: We never sell, rent, commercialize, or transfer Facebook lead data to third parties, data brokers, or advertisers.
- Explicit User Authorization: Facebook accounts and Pages are connected solely via official Facebook OAuth permission dialogs initiated by the account owner.
4. How We Use Information
We process collected data exclusively for valid business and CRM operational needs:
- Receiving, categorizing, and synchronizing incoming leads from connected websites and Facebook Lead Forms.
- Facilitating follow-up communication, lead distribution, and reminders between sales teams and prospective clients.
- Delivering real-time notifications to team members when new inquiries arrive.
- Generating operational analytics, conversion summaries, and team performance reports.
- Maintaining system security, authenticating authorized users, and preventing platform abuse.
5. Data Sharing & Disclosure
We do not sell or monetize personal data. Information is disclosed only in the following limited situations:
- Authorized Team Members: Designated team agents and managers within the customer's organization who are assigned to handle inquiries.
- Hosting & Technical Infrastructure: Trusted server and database infrastructure providers that operate under strict confidentiality and security protocols.
- Legal Obligations: Where disclosure is necessary to comply with applicable laws, court orders, or enforceable governmental requests.
6. Security & Data Retention
Zuvoo App implements administrative, technical, and physical safeguards to protect information against unauthorized access, destruction, loss, or alteration. These include:
- Encrypted data transmission over HTTPS/TLS.
- Role-based access controls and password hashing algorithms.
- Secure server infrastructure with regular database maintenance and backups.
We retain personal information for as long as necessary to fulfill the operational purposes for which it was gathered, maintain your CRM subscription, or comply with legal retention requirements.
7. User Rights & Data Deletion
You have the right to access, rectify, or request the complete deletion of your personal data or information retrieved through our Facebook integration.
How to Request Data Deletion
For detailed instructions on removing Facebook Lead Ads data or deleting your CRM records, please visit our dedicated User Data Deletion Page or email:
Email: info@web-glaze.com
Subject: Facebook Data Deletion Request
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to accommodate platform updates, legal requirements, or integration changes. Any revisions will be published on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please reach out to us: