Terms of Service

1. Description of the Service

WG Leads CRM is a customer relationship management platform that allows businesses and authorized users to manage leads, projects, customers, follow-ups, and related business information.

The Service may include integrations with third-party platforms such as Meta / Facebook.

2. User Accounts

You are responsible for:

• Providing accurate, current, and complete account information.
• Keeping your login credentials secure and confidential.
• Protecting access to your account and connected devices.
• All activity performed through your account credentials.
• Not sharing your account credentials with unauthorized persons.

You must notify us immediately at info@web-glaze.com if you believe your account has been accessed without authorization.

3. Facebook / Meta Integration

WG Leads CRM may allow you to connect a Facebook account or Facebook Page to synchronize lead generation forms.

By connecting Facebook:

• You confirm that you are authorized to connect the relevant Facebook Page and Ad account.
• You authorize WG Leads CRM to access information permitted through Meta's authorization system.
• You authorize the synchronization of applicable Facebook Lead Ads data into your CRM.
• You are responsible for ensuring that your use of lead data complies with applicable laws and Meta's applicable terms and policies.

4. Lead Data

The CRM may contain personal information submitted by customers or potential customers through Lead Ads, web forms, and other sources.

You are responsible for:

• Using lead information lawfully and ethically.
• Obtaining required consent where applicable under regional data protection laws.
• Contacting leads appropriately and honoring opt-out requests.
• Maintaining accurate and up-to-date client records.
• Protecting customer information against unauthorized distribution.
• Complying with applicable privacy and data-protection laws.

5. Acceptable Use

You agree not to:

• Use the Service for unlawful activities, spamming, or harassment.
• Attempt to gain unauthorized access to any part of the Service or its related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload malicious software, viruses, or destructive scripts.
• Abuse, overload, or attack the platform infrastructure.
• Access another user's account without explicit authorization.
• Use the Service to distribute unlawful or harmful content.
• Circumvent security mechanisms or API access rate limits.
• Use the Service in violation of applicable third-party platform policies.

6. Facebook Platform Requirements

When using Facebook/Meta integrations, you must comply with all applicable Meta policies, terms, and developer requirements.

You must not use WG Leads CRM to circumvent Meta's platform restrictions or access information you are not authorized to access.

7. Service Availability

We aim to provide a reliable service, but we do not guarantee that the Service will always be:

• Available at all times without downtime.
• Error-free or completely bug-free.
• Uninterrupted during scheduled maintenance or emergencies.
• Free from delays caused by network or hosting issues.

The availability of third-party integrations may depend on external services and APIs outside our control.

8. Third-Party Services

WG Leads CRM may integrate with third-party services (such as Meta Graph API). Third-party services may change, suspend, restrict, or discontinue their APIs or functionality at any time.

We are not responsible for changes made by third-party service providers that affect external integrations.

9. Intellectual Property

The WG Leads CRM software, interface, code, design, branding, documentation, and related materials are owned by or licensed to Zuvoo App unless otherwise stated.

You may not copy, modify, distribute, reverse engineer, or commercially exploit the Service except as permitted by applicable law or with our explicit written permission.

10. User Content

You retain full ownership of and responsibility for information and content that you upload or store in WG Leads CRM. You represent that you have the necessary rights and permissions to store and process such information.

11. Privacy

Your use of WG Leads CRM is also governed by our Privacy Policy. Please review our Privacy Policy for details regarding how we collect, use, store, and protect information.

12. Data Deletion

You may request deletion of eligible personal information and Facebook-related information. Please see our User Data Deletion Instructions page for details.

13. Account Suspension or Termination

We may suspend or terminate accounts where reasonably necessary, including when:

• These Terms are violated.
• The Service is being abused or used for unlawful purposes.
• Unauthorized access is suspected.
• The account presents a security risk to the platform.
• Required by applicable law or governmental authority.

Users may also request account termination at any time by contacting our support team.

14. Disclaimer

WG Leads CRM is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, we make no warranties, express or implied, regarding uninterrupted availability, accuracy, or suitability of the Service for a particular purpose.

15. Limitation of Liability

To the extent permitted by applicable law, Zuvoo App / WG Leads CRM will not be responsible for indirect, incidental, consequential, or special damages resulting from the use or inability to use the Service. Nothing in these Terms excludes liability that cannot legally be excluded.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Contact Us

For questions regarding these Terms, please contact: